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‎12-29-2021 09:01 AM

HP Recommended
Product: OfficeJet 8020
Operating System: iOS

I’ve never had a problem with the printer either sending jobs to it for printing, scan or using it by itself for the same purpose purpose. Currently the print quality is terrible, colors are faded or missed. I’ve gone through maintenance and I’m stuck on Printer alignment. I was able to do the print page (which is terrible quality) prior to scanning but when I load that page for the scan portion of the alignment I’m told to print the page again which I’ve done four or five times-There’s no scanning here!

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1 REPLY 1

‎01-01-2022 04:51 PM - edited ‎01-02-2022 01:39 PM

HP Recommended

@its-reallymeg1

 

Welcome to the HP support community.

 

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

If you are unfamiliar with how the Community's private message capability works, you can learn about that here.

 

Thank you for visiting the HP Support Community.

Sandytechy20
I am an HP Employee

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