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Is your HP DeskJet 3830 series scanner not working? Here is the solution Click here to view the instructions!
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HP Recommended
HP Ppavilion
Microsoft Windows 10 (64-bit)

Printer spits out blank paper along with printed sheet

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

@Dexter2

 

Good Day. A warm welcome to the HP community.

 

I reviewed the case regarding issues with the printer.

 

I will be delighted to assist you here. 

 

Please let me know the product number of the printer to assist you further with relevant steps.

 

Keep me posted. 🙂

Barachiel
I am an HP Employee

View solution in original post

6 REPLIES 6
HP Recommended

@Dexter2

 

Good Day. A warm welcome to the HP community.

 

I reviewed the case regarding issues with the printer.

 

I will be delighted to assist you here. 

 

Please let me know the product number of the printer to assist you further with relevant steps.

 

Keep me posted. 🙂

Barachiel
I am an HP Employee

HP Recommended

HP Office Jet 3830 Model # SNPRH-1502.

How tostop printer spit out plain paper with printed paper?

HP Recommended

@Dexter2

 

Follow this document which will provide you step by step instructions. By the end of the document I'm sure the issue would be resolved. 🙂  

 

This should do the trick for you.Please perform all these steps patiently as it is critical to resolving the issue. 

 

Hope this helps. Let me know how it goes. 😉

Barachiel
I am an HP Employee

HP Recommended

My HP  5661 spits out a blank page when printing muliple page items

HP Recommended

I have HP OfficeJet 6968

HP Recommended

@Besito

 

Welcome to the HP Support Community.

 

Does this happen while copying too?

 

If you're on Windows Operating System, try these steps: 

 

Do a root uninstall and reinstall of the software:

 

Unplug any USB cable, if any, before doing this.

 

1.) In Windows, search for and open Programs and features

2.) Select your HP Printer

3.) Select Uninstall

4.) In Windows, search for and open Devices and printers

5.) In the Devices and Printers windows look for your HP printer. If you see it listed right-click on it and choose 'Delete' or 'Remove Device'

6.) Open up the run command with the "Windows key + R" key combo.

7.) Type printui.exe /s and click Ok. (Note: there is a space in between “printui.exe” and “/s”)

8.) Click on the "Drivers" tab

9.) Look for HP Printer driver. If you see it Click on it and click Remove at the bottom

10.) Select Ok

11.) Select Apply and Ok on the Print Server Properties windows

12.) Close Devices and Printers

13.) Open up the run command with the "Windows key + R" key combo

14.) Type c:/programdata and click Ok. Go to Hewlett Packard folder, remove any printer related folders & files.

15.) Restart the computer.

 

Once done, please download and install the software from here:

https://support.hp.com/in-en/drivers

 

If the issue persists, please perform the remaining steps from this document: https://support.hp.com/us-en/product/hp-officejet-pro-6960-all-in-one-printer-series/8289579/model/1...

 

Let me know if this helps.

 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!

 

Thanks!

Have a great day!

 

 

 

 

 


I am an HP Employee

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