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- HP Community
- Printers
- Scanning, Faxing, and Copying
- Re: printer spits out blank paper with printed sheet

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02-14-2019 12:27 PM
Printer spits out blank paper along with printed sheet
Solved! Go to Solution.
Accepted Solutions
02-16-2019 08:52 AM
Good Day. A warm welcome to the HP community.
I reviewed the case regarding issues with the printer.
I will be delighted to assist you here.
Please let me know the product number of the printer to assist you further with relevant steps.
Keep me posted. 🙂
Barachiel
I am an HP Employee
02-16-2019 08:52 AM
Good Day. A warm welcome to the HP community.
I reviewed the case regarding issues with the printer.
I will be delighted to assist you here.
Please let me know the product number of the printer to assist you further with relevant steps.
Keep me posted. 🙂
Barachiel
I am an HP Employee
02-19-2019 12:30 PM
Follow this document which will provide you step by step instructions. By the end of the document I'm sure the issue would be resolved. 🙂
This should do the trick for you.Please perform all these steps patiently as it is critical to resolving the issue.
Hope this helps. Let me know how it goes. 😉
Barachiel
I am an HP Employee
11-06-2019 12:58 PM
Welcome to the HP Support Community.
Does this happen while copying too?
If you're on Windows Operating System, try these steps:
Do a root uninstall and reinstall of the software:
Unplug any USB cable, if any, before doing this.
1.) In Windows, search for and open Programs and features
2.) Select your HP Printer
3.) Select Uninstall
4.) In Windows, search for and open Devices and printers
5.) In the Devices and Printers windows look for your HP printer. If you see it listed right-click on it and choose 'Delete' or 'Remove Device'
6.) Open up the run command with the "Windows key + R" key combo.
7.) Type printui.exe /s and click Ok. (Note: there is a space in between “printui.exe” and “/s”)
8.) Click on the "Drivers" tab
9.) Look for HP Printer driver. If you see it Click on it and click Remove at the bottom
10.) Select Ok
11.) Select Apply and Ok on the Print Server Properties windows
12.) Close Devices and Printers
13.) Open up the run command with the "Windows key + R" key combo
14.) Type c:/programdata and click Ok. Go to Hewlett Packard folder, remove any printer related folders & files.
15.) Restart the computer.
Once done, please download and install the software from here:
https://support.hp.com/in-en/drivers
If the issue persists, please perform the remaining steps from this document: https://support.hp.com/us-en/product/hp-officejet-pro-6960-all-in-one-printer-series/8289579/model/1...
Let me know if this helps.
If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!
Thanks!
Have a great day!
I am an HP Employee