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Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
Ayleeuss
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"HP Scan application is unable to open your email application" only when Outlook 2007 is open.

HP Recommended
HP Laserjet Pro 400MFP
Microsoft Windows 10 (64-bit)

Using the HP scan app. It scans fine but when i click Send i get the message "HP Scan application is unable to open your email application......."  but only of Outlook is open. If Outlook is closed it will pop open a new email with the scan attached like it's supposed to.  I like to leave my email open all the time. 

I already tried repairing Office. Any other solution?

3 REPLIES 3
Mans
Level 15
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Message 2 of 4
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HP Recommended

@Ayleeuss 

Hello,

Please follow the instructions in the HP document, in order to Set up Scan to email.
https://youtu.be/S24lJxV8QVE


HP Support video: How To Set Up Scan To Email Using HP Software Wizard in Windows for The HP LaserJet Pro MFP M329, M4... 

You can also consult the HP documents below.

 

Don't hesitate to contact us in case of need.

Best regards,:Wink:



I'm not an HP employee. Did this message answer your question? Include it below as an Accept As Solution! Did you find this message useful?  Click on the thumbs up set to give a Compliment! Follow us on Facebook Assistance customers HP.

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Ayleeuss
Author
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Did you even read my post?  

 

I can scan just fine. It;s when i click "send" that the issue occurs. Works fine when Outlook is closed. Doesn't work when Outlook is open.

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Graphit
New member
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HP Recommended

I'm having the same problem. Replaced an older MFC with a new M428.  Want to scan using HP SCAN wich offers the possibility to SCAN PDF TO EMAIL. It is supposed to scan and when you click the SEND button , it should open a new message in the default mailapplication (Outlook from Office 365) and attach the scan. 

I was used to working like this and do not want scan from the LCD to my own mail address nor do I want to save the file first to send it as an attachment. 

HP needs to solve this problem !

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