"HP Smart cannot scan from this printer" (HP DeskJet 2652)

[GrayUnicorn]

Bought the printer today, everything is installed/wired/loaded as it should yet I am unable to digitize pictures onto my computer.
The "HP Smart" app simply states that my printer does not have a scanner. Yet it clearly does.
I was able to scan/print pictures directly, however. (By pressing the buttons which are onto to printer itself.) But can't for the love of me, find any ways to digitize them.
I tried "Hp Scan and Capture" but it can't seem to detect it either.

If you need any further details, do not hesitate.

Thank you!

[Riddle_Decipher · Accepted solution]

@GrayUnicorn Welcome to HP Community!

Does the copier work fine as a stand-alone device?

Meanwhile, try the below steps to resolve the issue: (if the copier it working fine)

• Press "Windows key" + "r" to get the "Run" window.
• Type "services.msc" to get Services - Go to "Print spooler" - Right-click and "Stop" the service.
• Now again open "Run" - Type "spool" and ok - Go to PRINTERS folder - delete everything in that folder.
• Go to services again - Start the print spooler.
• Now check for issue resolution.
• If the issue persists, also try clean installing the printer drivers. Here are the steps:
• First, unplug the USB cable from the printer, if present. 
• Go to Control panel - Programs and feature - Select all the HP printer entries and uninstall them.
• Now go to Control panel - Devices and printer - Select all the printer entries and remove the device.
• Press the "windows key" + "r" to get the "Run" window open - Type "printui.exe /s" (There is a space between .exe & /) and press enter.
• Under print server properties, go to drivers - remove any entry there as well.
• Again, go to the Run window, type - "c:/programdata" - Go to the Hewlett Packard folder, remove any printer related folders & files.
• Restart your computer.

Then, use this link to access the HP website, find the drivers compatible with your windows and install it: CLICK HERE

If the issue persists, please go ahead and install the Windows built-in drivers: 

If a full feature driver from HP is not available for your printer, you must install the built-in print driver. A full feature driver for one or more Windows versions is not available for your printer, either from the CD that shipped with your printer or from the HP website.

   NOTE:

Where is the download button? The HP print driver is built into the Windows operating system or is installed through the Windows Update feature on your computer. You do not need to download anything from a website in order to print, scan, or fax.

See the Frequently asked questions in this document for additional information, including how to scan using this driver.

FOR DETAILS & FURTHER INSTRUCTIONS, USE THIS LINK: CLICK HERE

(By the end of this article all the issues should be resolved)

Let me know how that pans out,

If you feel I was helpful, simply click on Accept as Solution to help the community grow,

That said, I will have someone follow-up on this to ensure you've been helped,

Just in case you don't get back to us within 24 - 48hrs, and have a good day, ahead.

[GrayUnicorn]

Re-installing the drivers has worked. HP smart still doesn't detect it, however, HP scan and Capture does.
So At this point I can manage, thanks a bunch!

[Riddle_Decipher]

@GrayUnicorn It looks like using HP scan and capture is the best application to use in this scenario,

And if you ever need help with the same, do write to us anytime and we'll be happy to help, take care & have an awesome day, ahead.