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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
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HP LaserJet Pro MFP M428dw

When I try to add a CA certificate to my LaserJet Pro MFP M428dw I get the following error:

 

> Invalid password input. Try again.

 

The error doesn't make much sense as I'm trying to import a (public) CA certificate from a file, there is no password involved. Some extra info:

 

  • The certificate comes from [content removed] and it's of course not password protected
    • I checked the .pem file contents and it's a normal base64 encoded certificate
    • I also tried with other CAs with no luck
  • I tried both PEM and DER formats
  • I tried with multiple browsers (Firefox, Chrome)
  • The printer is running the latest available firmware (TETONXXXXN002.2339A.00)
  • It used to work in the past (a few firmware versions ago)
  • I need this to enable the scan to email function
    • No I don't want to disable the certificate validation

Here is a screenshot of the error:

 

edirap_0-1703003586408.png

 

 

Any hint? Thanks!

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

I figured it out: that error is triggered when uploading a ECC certificates. Uploading RSA certificates works fine.

View solution in original post

1 REPLY 1
HP Recommended

I figured it out: that error is triggered when uploading a ECC certificates. Uploading RSA certificates works fine.

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