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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
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HP Recommended
OfficeJet pro 9025
macOS 10.15 Catalina

I can't scan to email using the app on the printer.  "Scan failure"..."The scan failed. Try again or touch Exit to quit"  is the message.  I bought an OfficeJet 8025 today and it does the same thing.  An HP tech told me it's caused by my OS, but it worked for over a month after the upgrade.  The problem started this past Friday.

1 REPLY 1
HP Recommended

Hi @Sunflower56

 

Welcome to the HP Support Community. I'd be happy to assist you with the scanning issue. 

 

To better assist you - 

 

1.) Are you able to print from your Mac? 

2.) Does the regular scan works? 

 

Let me know. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Have a great day! 

Asmita
I am an HP Employee

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.