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Note: From May 27, 2025, the HP Print and Scan Doctor will no longer be available (retired) and HP will not release any further app updates. You can learn more by clicking here Replacement for Print and Scan Doctor.
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
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‎01-16-2020 08:30 PM

HP Recommended
Product: OfficeJet pro 9025
Operating System: macOS 10.15 Catalina

I can't scan to email using the app on the printer.  "Scan failure"..."The scan failed. Try again or touch Exit to quit"  is the message.  I bought an OfficeJet 8025 today and it does the same thing.  An HP tech told me it's caused by my OS, but it worked for over a month after the upgrade.  The problem started this past Friday.

7 people had the same question
1 REPLY 1

‎01-20-2020 03:09 AM

HP Recommended

Hi @Sunflower56

 

Welcome to the HP Support Community. I'd be happy to assist you with the scanning issue. 

 

To better assist you - 

 

1.) Are you able to print from your Mac? 

2.) Does the regular scan works? 

 

Let me know. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Have a great day! 

Asmita
I am an HP Employee

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