"Scanner has become damaged and cannot copy or scan"

[FD2019-_]

I have a Jet Pro 8725 attached to a MAC.  Geting the message  Scanner Failure:  the scanner has become damaged.  Is there a fix for this.  I have turned the printer off and restarted after 1 minue but get the same message.

[senan6806]

@FD2019-_

A warm welcome to HP Community!

A scanner failure error typically indicates a scanner hardware or power issues, such as a scanner bar jam or calibration issue, low scanner bulb temperature, or an internal or external electrical problem. Instructions on how to resolve a scanner failure message can be found here. 

Let me know how it goes!

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!
Have a great day!

[martywuk]

I have this issue too.

Every time i restart the printer the scanner bar bangs into the side of the printer an gives scanner failure message.  I have been through all the trouble shooting tips and noting helps.

I did get it to staop doing it and printing was working fine, but as soon as i tried to scan somethign again it came right back.

I would like to get this fixed as i like the printer and can't afford a new one right now and appart from this it was in perfect order