"scanner busy" Please wait until previous task is complete, and then try again. Unable to scan

[4bonbee]

While scanning a 30 page document,with three pages remaining to scan, the scanner stoped. When scanning did not resume after waiting 30+ minutes, I pushed the red X on the printer, and cancel on my computer. The scan will not continue or a new scan begin  All that happens is the error message "scanner busy". My officejet is connected via WIFI network, which is connected. I am able to copy and print, just not scan directly at the printer or computer.

I ran HP print and scan doctor, which found no problems. I unpluged the power cord from the printer, and the power surge. Pluged the power cord into an outlet and then the printer. I opened the queue for the printer, and selected cancel all documents. I have done all of the above numerous times over the last few hours. 

This is a perfect printer. I hope that you can help me resolve this problem. 

[The_Fossette · Accepted solution]

@4bonbee,

Welcome to the HP Forums!

Thank you for posting your query on this forum, it's a great place to find answers.

Don’t worry, I assure you I will try my best to get this sorted.

I recommend you follow the below steps and check if it resolves the issue.

• Remove the cartridges from the printer.
• With the printer turned on, disconnect the power cord from the rear of the printer and also unplug the power cord from the wall outlet.
• Remove USB cable, if present.
• Wait for 2-3 minutes, press and hold the power button on your printer for about 30 seconds to remove any additional charge.
• Now plug back the power cable straight to a wall outlet without any surge protector or an extension cord (This is important) and then plug back the power cord to the printer.
• Turn on the printer and wait till warm-up period finishes and the printer is idle.

If you continue to face the issue, I recommend you download and run the HP printer and scan doctor from the below link and test.

https://support.hp.com/in-en/document/c03286146

Let me know how it goes and you have a great day!

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

Cheers!