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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
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HP Recommended
HP OfficeJet 5746
Microsoft Windows 10 (64-bit)

While scanning a 30 page document,with three pages remaining to scan, the scanner stoped. When scanning did not resume after waiting 30+ minutes, I pushed the red X on the printer, and cancel on my computer. The scan will not continue or a new scan begin  All that happens is the error message "scanner busy". My officejet is connected via WIFI network, which is connected. I am able to copy and print, just not scan directly at the printer or computer.

 

I ran HP print and scan doctor, which found no problems. I unpluged the power cord from the printer, and the power surge. Pluged the power cord into an outlet and then the printer. I opened the queue for the printer, and selected cancel all documents. I have done all of the above numerous times over the last few hours. 

 

This is a perfect printer. I hope that you can help me resolve this problem. 

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

@4bonbee,

 

Welcome to the HP Forums!

 

Thank you for posting your query on this forum, it's a great place to find answers.

 

Don’t worry, I assure you I will try my best to get this sorted.

 

I recommend you follow the below steps and check if it resolves the issue.

  • Remove the cartridges from the printer.
  • With the printer turned on, disconnect the power cord from the rear of the printer and also unplug the power cord from the wall outlet.
  • Remove USB cable, if present.
  • Wait for 2-3 minutes, press and hold the power button on your printer for about 30 seconds to remove any additional charge.
  • Now plug back the power cable straight to a wall outlet without any surge protector or an extension cord (This is important) and then plug back the power cord to the printer.
  • Turn on the printer and wait till warm-up period finishes and the printer is idle.

If you continue to face the issue, I recommend you download and run the HP printer and scan doctor from the below link and test.

 

https://support.hp.com/in-en/document/c03286146

 

Let me know how it goes and you have a great day!

 

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

 

Cheers!

The_Fossette
I am an HP Employee

View solution in original post

1 REPLY 1
HP Recommended

@4bonbee,

 

Welcome to the HP Forums!

 

Thank you for posting your query on this forum, it's a great place to find answers.

 

Don’t worry, I assure you I will try my best to get this sorted.

 

I recommend you follow the below steps and check if it resolves the issue.

  • Remove the cartridges from the printer.
  • With the printer turned on, disconnect the power cord from the rear of the printer and also unplug the power cord from the wall outlet.
  • Remove USB cable, if present.
  • Wait for 2-3 minutes, press and hold the power button on your printer for about 30 seconds to remove any additional charge.
  • Now plug back the power cable straight to a wall outlet without any surge protector or an extension cord (This is important) and then plug back the power cord to the printer.
  • Turn on the printer and wait till warm-up period finishes and the printer is idle.

If you continue to face the issue, I recommend you download and run the HP printer and scan doctor from the below link and test.

 

https://support.hp.com/in-en/document/c03286146

 

Let me know how it goes and you have a great day!

 

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

 

Cheers!

The_Fossette
I am an HP Employee

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.