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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
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‎04-02-2019 01:02 PM

HP Recommended
Operating System: Microsoft Windows 10 (32-bit)

hello,

new laptop and printer.  

When printing scanning a document, how do i save as a pdf file.  I don't have that option when choosing "save as "

1 person had the same question
2 REPLIES 2

‎04-02-2019 03:54 PM

HP Recommended
@Claudette3 wrote:

..    When printing scanning a document, how do i save as a pdf file.  I don't have that option when choosing "save as "

@Claudette3 

 

Printing and scanning are two different functions. Please confirm which function do you use ? I don't know your printer, but normally an AIO (or MFP) printer should have at least 3 functions: Copy, Scan and Print.

 

  • Copy: you can copy a document/image, it works very similar to a photocopy machine.
  • Scan: you can scan a document/image and save as PDF file or a JPG file depending on which option you pick
  • Print: You can print from computers or other devices depending on functions available on your printer.

 

Regards.

 

Regards.

BH
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‎04-02-2019 03:55 PM

HP Recommended

I have the same issue.  I have a brand new HP 6978 printer/scanner/fax.  When scanning to my PC directly from the scanner, the option to "save as .pdf" is no longer available.  ALL scanned docs save automatically as an image file, which is REALLY annoying.

 

On the other hand, if I scan using the scan ferature from my laptop, I can designate to save as .pdf, but the scanned doc is MASSIVE.  The viewable version saves to 13% scale.  When viewed at 100%, it's freakishly large.  

 

HP scanners did not use to work this way.  The scan/save as .pdf used to be an option.  PLEASE BRING IT BACK!!!

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