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Note: From May 27, 2025, the HP Print and Scan Doctor will no longer be available (retired) and HP will not release any further app updates. You can learn more by clicking here Replacement for Print and Scan Doctor.
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
Locked

‎12-10-2019 10:41 PM

HP Recommended
Product: hp 1050
Operating System: Microsoft Windows 7 (32-bit)

The scan dialog button does not respond on the hp 1050 program.

The printer works fine.

I had to disable a lot of services on my PC because I had a login problem.

I cannot simply enable  all the services again because i do not know which service is causing my login problem.

What services do I need to enable for the scan dialog to open? ( I'm assuming it must be a service that's not running)

Thank you in advance.

PS.  I reinstalled the software, re-powered the printer, plugged the USB cable in and out etc. The printer spool service is enabled.

 

1 ACCEPTED SOLUTION

Accepted Solutions

‎12-11-2019 11:50 PM

HP Recommended

Its working now.

I went through all the services and read each of their descriptions in the Windows Manager.

It took me 2 hours. I could not just do a blanket enabling of all services as that breaks my log on.

I went on to safe mode with networking enabled and wrote down all the services, then worked my way up from there. Phew what a job. That's Windows.

  The scan dialog problem had something to do with one of the network security services. I enabled them all. I'm not sure which one was causing the problem.

    I can still log on now.

I'm moving over to Linux soon. I hope I can get a Linux driver for the hp 1050.

 

View solution in original post

Was this reply helpful? Yes No
1 REPLY 1

‎12-11-2019 11:50 PM

HP Recommended

Its working now.

I went through all the services and read each of their descriptions in the Windows Manager.

It took me 2 hours. I could not just do a blanket enabling of all services as that breaks my log on.

I went on to safe mode with networking enabled and wrote down all the services, then worked my way up from there. Phew what a job. That's Windows.

  The scan dialog problem had something to do with one of the network security services. I enabled them all. I'm not sure which one was causing the problem.

    I can still log on now.

I'm moving over to Linux soon. I hope I can get a Linux driver for the hp 1050.

 

Was this reply helpful? Yes No
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