scan help

[Al_L1]

I want to use the scan feature, but everything I read says I have to be connected to wi-fi to downlod something. For some  reason, the printer will not work if I connect it to my modem or router, so I have it connected to the pc.

What can I do to use the scanner?

Thanks!

Al

[Dragon-Fur · Accepted solution]

@Al_L1 

Welcome to the HP Community --

Printers in this series are generally happy to be connected to a Wi-Fi Network.

Sure - there are rules, setups, and considerations to do that.

For example, the printer is able to connect to 5GHz or 2.4GHz, but not at the same time.

OK -- You can certainly use USB to connect the printer to the computer and install the printer software.

HP Smart won't be all that happy with USB -- but the Full Feature Software works fine with a print cable connection.

The full driver printer software comes with HP Scan.

HP Scan is a full service scan software program.

Download and save the Web Pack Installation package to your computer.

Driver Webpage - Full Feature Software - Web Pack:  HP Easy Start Printer Setup Software – Offline Use Only 

Disconnect the USB print cable from between the printer and the computer.

Install the printer software.

Toward the end of the installation procedure, look for the instructions to tell you to connect the USB cable.

After the software is installed, Restart the computer and log in.

Find and open the HP Scan shortcut on your Desktop

=====================   =====================

Additional Information / Sections

FYI only

If your network supports both 5GHz and 2.4 GHz,

If you are considering trying to use a Wireless connection,

Take a look at section Dual Band Network - Considerations

If you want to pursue trying to use a Wireless Connection,

and Install the printer full driver printer software,

Take a look at Section Wireless Printer Setup and Videos 

Read through at least one of the "how-to" documents.

If you want to to do,

Read a longer "how to install software" instruction set.

Take a look at Section Printer - Software installation

Sections

=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-

1)  Dual Band Network - Considerations

Reminders 

Some printers, particularly older models, only support 2.4GHz

Some printers support both 5GHz and 2.4GHz – but not at the same time

Regardless, if the printer won't work or cannot connect to your 5GHz frequency, try 2.4GHz.

If you are running a Dual Band Network,

 Check that the router is set up to broadcast all frequencies it supports.

Next,

If your router supports it,

 Create a separate SSID named network for each frequency supported by the router

 What?  Create one SSID named network for 5GHz and one SSID named network for 2.4GHz

and

 Connect the printer to the SSID network on the frequency / band you want it to use.

In general,

• 2.4GHz is less fussy about obstacles and supports a longer distance (separation) between router and device (printer)
• 5GHz is faster

=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-

2)  Wireless Printer Setup and Videos 

In general, if you are not using Wi-Fi Direct (Wireless without the use of a router or network), toggle the setting on the printer for Wi-Fi Direct to OFF.

If you do want to use WiFi Direct, watch here:

 HP Deskjet Plus 4155 | 4152 HP DeskJet 2752 | 2755 Connect to Wi-Fi network using Wi-Fi Direct metho...

Reminder:  Wi-Fi Direct is not a "full service" Wireless connection.  More information in Section References / Resources.

"From the beginning"

 Unbox and Set Up the HP DeskJet 2700 and DeskJet Plus 4100 Printer Series | HP Printers | HP

This is a fine video - standard wireless connection (to router / network)

 HP DeskJet 2700 series Printer: Download Offline Copy of Software and Install on Win 10 computer

Reference - Videos!

Technology Tips Gallery from our HP Expert greenturtle

 Technology Tips YouTube Video Help for Printers

 Technology Tips DeskJet 2700

How-to documents

 HP printer setup (HP Smart app)

Need to start over?

Printer Network Defaults

  HP Printer Setup (Wireless Network)

calls

Go to Restore Wi-Fi setup mode on your HP printer for additional information and button presses for more printer models.

Video

 How to Reset wireless For HP DeskJet 4100 & 2700 Printer Series

=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-

3)  Printer - Software installation

Printer - Full Feature Software - Install

If you have not done so, consider

• HP Full Feature Software / Full Driver printer software - supports printing and scanning from the web, printing in in other software and programs (for example, Word), and provides access to the full range of Printing Preferences / Shortcuts.  The full driver adds at least two shortcuts to the Desktop:  Printer Assistant and HP Scan.  If the printer model includes built-in Fax hardware, the software supports the setup and use of the Fax driver.  No Sign-in required.

If the full driver printer software is (already) installed but not working,

• Uninstall any printer software from Control Panel > icon view > Programs and Features
• Restart the computer and sign in.

Next,

• Check (for the Printer) in Devices and Printers  > If found, Right-Click Printer and Remove -- If any changes are made, that is, you remove anything, Restart the computer and sign in.

Next,

• If using a printer USB cable between the printer and the computer, disconnect the cable before installing the printer software.

• Download and Save the Full Feature Software installation package
  

Details Page - Driver - For your Printer

>>> Full Feature Software - Web Pack Installation Package - Information - Download  <<<

  HP Easy Start Printer Setup Software – Offline Use Only 

Installation

• Open File Explorer
• Navigate to the folder in which you saved the installation file  (likely Downloads)
• Right-Click on the installation package and “Run as Administrator”
• If using a printer USB cable between the printer and the computer, connect the cable when instructed (near the end of the installation).
• After the software is installed, Restart the computer and log in

====================================

The installation of the full driver adds at least two shortcuts to the Desktop:  

Printer Assistant 

HP Scan

>>> Open the Printer Assistant > tab Scan > Manage Scan to Computer > Enable

Example - Windows - Full Feature Software - Installed in Programs and Features

Programs_and_Features_Printer_Desktop_Icons_11

References / Resources / Examples

Example - HP Scan - Main Menu > More > Destination

9025_HP_Scan_Menu_PDF_More_Destination_8

User manual

User Guide - HP DeskJet 2700e All-in-One series

 Product Specifications for the HP DeskJet 2752e All-in-One Printer (26K68A)

and

Borderless Printing

No

Print Margin Bottom (A4)	12.7 mm
Print Margin Left (A4)	3 mm
Print Margin Right (A4)	3 mm
Print Margin Top (A4)	3 mm

=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=

HP Printer Home Page - References and Resources

Learn about your Printer  - Solve Problems

“Things that are your printer”

When the website support page opens, Select (as available) a Category > Topic > Subtopic

NOTE:  Content depends on device type and Operating System

Categories:  Alerts, Access to the Print and Scan Doctor (Windows), Warranty Check, HP Drivers / Software / Firmware Updates, How-to Videos, Bulletins/Notices, Lots of How-to Documents, Troubleshooting, Manuals > User Guides, Product Information (Specifications), Supplies, and more

Open

HP DeskJet 2752e All-in-One Printer 

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People who own, use, and support HP devices.

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Question / Concern Answered, Click my Post "Accept as Solution"

[Al_L1]

Thanks for such a detailed response!

I'll tackle the issue tomorrow and hopefully my fix is in there.

I will contact you with any questions.

Thanks again!

Al