scan in grey tones and also eliminate blue tone background

[oldhomes]

My old HP Printer had a window on my desktop with which I could scan.  This allowed me to scan in grey tones, and set quality, and maybe other features.  I don't seem to have the ability to scan from my desktop - just the printer.  And that doesn't seem to allow me to set grey tones.  The scan comes through with a bluish background, which I don't want.  Help!

[asmita6658]

@oldhomes

 
Greetings!

 
Welcome to the HP Community. This is a great place to get support, find answers and tips to your technical queries. I have reviewed your post and I understand, you are looking for a "Scan" shortcut.

Don't worry, I'm here to help! To better assist you - What's the exact model name of the printer? Refer to this link for steps to find the product details. (Ensure not to share the serial number, email, phone number, etc.)

While you respond to that, please try these steps on your computer -

1) Search Windows for HP Solution Center, then click HP Solution Center in the list of results.
HP Solution Center opens.
2) Click Settings, click Scan Settings, then select Scan to...Setup.
3) In the Scan to...Setup window, select an available scan shortcut, then click Add to add the shortcut to the Front panel list (Scan to button) window.
4) Click Update the device to add the scan options to the printer control panel.
5) Set up other optional default scan job settings, such as scan shortcuts and preview options.
Prompt for settings at the time of scan: Choose a specific Scan Picture or Scan Document scan shortcut each time you scan with HP Solution Center (recommended).
Show preview scan: The HP software generates a preview of the scan. This lets you to review the scan quality and make additional edits before the scan is complete (recommended).
Prompt for settings when scanning from the control panel: Get a prompt for any changes you want to make to the scan settings before completing the scan job (recommended).
Create a new custom scan shortcut: Review the default settings for a selected scan shortcut, change any basic settings as desired, then click Save Shortcut to name and save the shortcut.

If you do not have the full-feature drivers installed, go to HP Customer Support - Software and Driver Downloads

1) If a Let's identify your product to get started page displays, click Printer, type your printer model number, and then click Submit.
The software results page for your printer displays with the default operating system selected.
2) If you need to change the operating system, click Change, select your version, and then click Change.
3) Under the Driver heading, click Download.
4) During the installation, select the Typical or Recommended type of installation when prompted by the software installer.

Hope this helps!

Let me know how that goes.

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Have a great day!