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Is your HP DeskJet 3830 series scanner not working? Here is the solution Click here to view the instructions!
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
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‎10-23-2024 04:45 AM

HP Recommended
Operating System: Microsoft Windows 11

Hello, Just today I encountered an error while using scan to email.  It said" Username or password is incorrect. Ensure both user account and password are valid.".  I did ensure that the email address and password are correct, but I still get the same issue.  I also tried using another email address and made sure they were correct, but still get the same error message. Help

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1 REPLY 1

‎10-25-2024 10:12 PM

HP Recommended

If you are using either Microsoft Office 365 or **bleep**, be aware that they have announced that less secure authentication methods are no longer supported and unless your device supports two-factor or Oauth authentication you will not be able to scan directly to email. Best work around is to scan to a folder on your computer and attach the document to an email sent from your computer.

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