scanner has lines all over scanned item

[jo0705]

I am trying to scan with a new laptop (HP) but older (HP 2700) printer / scanner and the scan comes out with just lines all over it.

Help?

[Sneha_01]

Hi @jo0705,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

If your scans are coming out with lines or streaks, it generally points to a problem with the scanner's hardware or settings. Here are some steps you can take to troubleshoot and resolve this issue with your HP 2700 series printer/scanner:

1. Check the Scanner Glass

• Open the scanner lid and carefully clean the scanner glass with a soft, lint-free cloth and glass cleaner. Be sure to avoid using too much liquid, which can damage the scanner.
• Check the underside of the scanner lid for any dust or debris and clean it gently.

2. Check for Hardware Issues

• Make sure there are no foreign objects or paper particles inside the scanner that could interfere with the scanning process.
• If possible, check if the scanner mechanism is moving smoothly and not obstructed.

3. Update or Reinstall Scanner Drivers

• Go to the HP Support website and download the latest drivers and software for your HP 2700 series printer/scanner.
• Uninstall the current scanner drivers from your laptop.
• Restart your laptop and then install the downloaded drivers.

4. Adjust Scanner Settings

• Open the scanning software and check the settings. Make sure that the scan mode and resolution are correctly configured.
• Some scanners have settings that can affect scan quality, like image correction or enhancement options. Try adjusting or disabling these features to see if it resolves the issue.
• Use a different scanning application to see if the problem persists. Sometimes third-party software can yield better results or reveal issues not addressed by the default software.

5. Perform Scanner Calibration:

• Some scanners have a calibration option to improve scan quality. Look for calibration tools in your scanner’s software or settings menu.

6. Check for Firmware Updates:

• Check the HP Support website for any firmware updates available for your HP 2700 series printer/scanner. Firmware updates can sometimes resolve scanning issues.

7. Test Scanning Different Items

• Try scanning different types of documents or images to determine if the issue is consistent across all items or specific to certain types.

I hope this helps.

Take care and have a good day.

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

Rachel571

HP Support