scanner not found

[TerryB5]

I have installed and reinstalled every tool available, but cannot fix the problem. There is no issue with any printing functions and I can scan using the HP smart app.  I cannot set up "Scan To Computer"  or other scanning functions from the printer. It says that I need to download software, which I have done several times.  See screenshots below:

 

[greenturtle · Accepted solution]

Hi,

Thanks for using the HP Support Community.

Can you download and install the FULL featured printer software from HP for your operating system:
https://www.youtube.com/watch?v=snRmToGtgZo

Once you have downloaded and installed the FULL feature software, you will be able to print and scan.

Here's how to Enable Scan to Computer:

1. Click on the printer Icon (on your desktop) and it will bring up the HP Printer Assistant.
2. Under the Scan menu, there is a “Manage Scan to Computer”, click on that.
3. Make sure that you “Enable” Scan to Computer. Also make sure the tab “Automatically start Scan to Computer when I log on to Windows” is checked if you want to make this feature permanent. (the following video will show you how)

https://www.youtube.com/watch?v=YRnUcDybWbQ

How to use "Scan to Computer" properly
https://www.youtube.com/watch?v=70GlNM9ytbc

Hope that helps.

[TerryB5]

Problem solved!!

[greenturtle]

Hi @TerryB5 ,

Glad to hear that your issue is resolved and all is working well now.

Have a nice day!