scanner not working on windows 8.1 62bits with the error information that the driver is not availabl

[decrownbest]

My printer deskjet 2700 do not scan on my computer, its showing driver not available, please help me to solve the issue of the driver and which driver should i install in my computer

[A_Gayathri]

Hi @decrownbest,

Welcome to The HP Support Community.  

Thank you for posting your query, I will be glad to help you.

I understand the HP DeskJet 2700 All-in-One printer series should have drivers available for Windows 8.1 64-bit. 

Here's how you can troubleshoot the scanner driver issue and get it working:
 

1. Download and Install the Latest Drivers:

• Visit the HP Support website for your specific printer model: Software and Drivers for HP DeskJet 2700 All-in-One Printer series
• Select your operating system (Windows 8.1 64-bit)
• Under "Software and Drivers," you'll see options for download. There might be two options:
  • HP Easy Start Printer Setup Software: This is recommended and includes print, scan, and other functionalities.
  • Installation Software and Full/Basic Driver: This offers just the basic drivers for print and scan.
• Download the HP Easy Start Printer Setup Software.
• Run the downloaded file and follow the on-screen instructions to install the drivers.

2. Check Windows Update:

• Sometimes, Windows Update might have available drivers for your printer.
• Go to Settings > Update & security > Windows Update and check for updates.
• If any driver updates are available, install them.

3. Restart the Scanner Service:

• Press Windows Key + R to open the Run dialog.
• Type services.msc and press Enter.
• In the Services window, locate Windows Fax and Scan service.
• Right-click on the service and select Restart.

4. Re-connect the Printer:

• If your printer is connected via USB, try disconnecting and reconnecting it to your computer.
• For Wi-Fi connections, ensure your printer is connected to the same network as your computer. You might need to re-configure the Wi-Fi connection on the printer itself.

Refer to this document: HP DeskJet 2700 All-in-One Printer series User manual

I hope this helps. 

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution.