scanner to connect to HP folder for windows 11 laptop

[Shelby3112]

my laptop will not keep information stored in it for me to scan a document and send to my laptop folder, how do i do that?

[zoey7886]

@Shelby3112, Welcome to the HP Support Community!  

Thanks for reaching out about your query regarding your scanner issue! 

We're thrilled to have the opportunity to assist you and provide a solution.  

It sounds like your HP Color LaserJet Pro MFP M283fdw is not storing scanned documents on your laptop as expected. Here are some steps to ensure proper setup:

Verify the Scan to Folder Setup

Open HP Scan Software:

• Search for HP Scan in the Windows Start menu and open it.

Select a Scan Shortcut:

• Choose a preset like Save as PDF or Save to Computer.

Check Save Location:

• Click More > Destination to confirm where the files are being saved.

Enable ‘Scan to Network Folder’ (If Applicable)

Access Printer's Embedded Web Server (EWS):

• Find your printer's IP address by printing a network configuration page (Press Setup > Reports > Network Summary).
• Open a web browser and enter the printer’s IP (e.g., http://192.168.x.x).

Configure Scan to Folder:

• Go to the Scan tab and select Scan to Network Folder.
• Add a new folder destination (ensure your laptop folder is shared on the network).
• Use your Windows credentials if needed.

Check HP Smart and Windows Scan App

• Try scanning using HP Smart App or Windows Fax and Scan:
  • Open HP Smart > Select Scan > Choose destination.
  • Open Windows Fax and Scan > Click New Scan > Choose your printer.

Check Permissions and Firewall

• Ensure your folder is not write-protected.
• Temporarily disable the firewall to see if it's blocking the scan.

Let me know if you need more help! 😊  

Take care, and have an amazing day!  

Did we resolve the issue? If yes, Please consider marking this post as "Accepted Solution" and click "Yes" to give us a helpful vote - your feedback keeps us going!  

Regards,