scanner

[Rose952]

Have just changed broadband provider change over completed but now my scanner will not work.   My lap top is a Dell Loki and printer is HP Envy 5032.   Wireless operated.  Printer prints out documents ok.  

[Kuroi_Kenshi · Accepted solution]

Hi @Rose952,

Welcome to the HP Support Community! 

Thanks for reaching out about your query regarding your printer!

We're thrilled to have the opportunity to assist you and provide a solution.

Try these steps:

Reconfigure the Printer’s Wireless Settings:

• Make sure your HP Envy 5032 printer is connected to the new wireless network.
• Use the printer's control panel to access the wireless settings and connect to the new Wi-Fi network.
• You may need to enter the new Wi-Fi password/key.

Update the Printer Software and Drivers:

• Ensure that the latest drivers for your HP Envy 5032 are installed on your laptop. Go to the HP Support website and download the latest drivers and software specifically for your model and operating system.

Check Scanner Settings:

• Open the HP Scan application on your laptop, if installed, and ensure the scanner is selected under the available devices.

Restart Devices:

• Restart your printer, laptop, and the wireless router to refresh network connections.

Firewall/Antivirus Settings:

• Check that any firewall or antivirus software on your laptop is not blocking the scanner. Sometimes these settings can interfere with the network functionality of devices.

HP Print and Scan Doctor:

• Download and run the HP Print and Scan Doctor, a free tool to diagnose and resolve printing and scanning problems.

Network Discovery:

• Ensure that Network discovery is enabled on your laptop to allow the scanner to connect through your network.

Check IP Address:

• Sometimes, changing broadband might result in a new IP address for the printer. Ensure that your laptop is trying to connect using the correct IP address.

I hope this helps.

I'm glad I could help! 😊 If this resolved your issue, please mark it as "Accepted Solution" and click "Yes" on "Was this reply helpful?" Your feedback not only keeps us going but also helps others find the solution faster! 👍✨

Take care and have an amazing day ahead! 🚀

Best regards,