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- Re: scanning not working

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Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
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1 REPLY 1
08-24-2024 12:36 PM
Welcome to the HP English Community!
You can follow the steps below to solve the issue:
- Windows: Download HP Print and Scan Doctor.
- Mac: Use Diagnose & Fix through HP Smart. Learn more here
- Windows: Download HP Print and Scan Doctor.
- Run HPPSdr.exe from the download location on your computer.
- Once HP Print and Scan Doctor is open, click Start, and then choose your printer.
- If your printer is not listed, turn it on and click Retry.
- If there is a connection problem, follow the instructions in the tool.
- Depending on the problem, click either Fix Printing or Fix Scanning.
- Test results are displayed with icons
A checkmark means your printer passed.
A wrench means a problem was found and fixed.
An exclamation mark means a test failed and was skipped.
An X means the printer has a problem. Follow the instructions to fix it.
- HP Print and Scan Doctor shortcut is installed on your desktop
https://support.hp.com/us-en/help/printscandoctor
I hope this helps.
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