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Note: From May 27, 2025, the HP Print and Scan Doctor will no longer be available (retired) and HP will not release any further app updates. You can learn more by clicking here Replacement for Print and Scan Doctor.
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
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‎08-24-2024 11:11 AM

HP Recommended
Product: HP Smart Tank 6001 All-in-One
Operating System: Microsoft Windows 10 (64-bit)

I'm scanning something and the item I put on the machine does not get scanned.

Category:
1 REPLY 1

‎08-24-2024 12:36 PM

HP Recommended

@Ralph134 

Welcome to the HP English Community!

 

You can follow the steps below to solve the issue:

  2. Run HPPSdr.exe from the download location on your computer.
  3. Once HP Print and Scan Doctor is open, click Start, and then choose your printer.
    • If your printer is not listed, turn it on and click Retry.
    • If there is a connection problem, follow the instructions in the tool.
  4. Depending on the problem, click either Fix Printing or Fix Scanning.
  5. Test results are displayed with icons

A checkmark means your printer passed.

A wrench means a problem was found and fixed.

An exclamation mark means a test failed and was skipped.

An X means the printer has a problem. Follow the instructions to fix it.

 
  1. HP Print and Scan Doctor shortcut is installed on your desktop

https://support.hp.com/us-en/help/printscandoctor

 

 

I hope this helps.

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