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- HP Community
- Printers
- Scanning, Faxing, and Copying
- Re: scanning problems with HP OfficeJet Pro 9013

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02-23-2022 04:06 AM
@an-maz,
Welcome to the HP Support Community.
I'd like to help!
I understand you are facing a scan to email issue.
Try the below suggestions -
Reset the product
With the printer turned on, disconnect the power cord from the rear of the printer.
Unplug the power cord from the wall outlet.
Wait at least 60 seconds.
Plug the power cord back into the wall outlet.
Reconnect the power cord to the printer.
Turn the printer on. HP recommends plugging the printer directly into a wall outlet.
Also, try updating the printer's firmware -HP Printers - Updating or Upgrading Printer Firmware
IF the issue persists, let's disable webservices and re-enable it
--->Touch on the wifi icon ((i)) on the printer and take down the IP address
--->Open a web browser (ex Chrome or Mozilla) and type in the printer's IP
---> click on webservices and remove webservices and re-enable it
Hope this helps! Keep me posted.
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