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Note: From May 27, 2025, the HP Print and Scan Doctor will no longer be available (retired) and HP will not release any further app updates. You can learn more by clicking here Replacement for Print and Scan Doctor.
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
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‎02-20-2022 10:38 AM

HP Recommended
Product: HP OfficeJet Pro 9013 All-in-One Printer

While scanning a document to my private email the following message appears : Network connection error. (However , I can print documents.

Category:
1 person had the same question
1 REPLY 1

‎02-23-2022 04:06 AM

HP Recommended

@an-maz,

 

Welcome to the HP Support Community. 

 

I'd like to help!

 

I understand you are facing a scan to email issue.

 

Try the below suggestions -

 

Reset the product

 

With the printer turned on, disconnect the power cord from the rear of the printer.

Unplug the power cord from the wall outlet.

Wait at least 60 seconds.

Plug the power cord back into the wall outlet.

Reconnect the power cord to the printer.

Turn the printer on. HP recommends plugging the printer directly into a wall outlet.

 

 Also, try updating the printer's firmware -HP Printers - Updating or Upgrading Printer Firmware  

 

IF the issue persists, let's disable webservices and re-enable it

--->Touch on the wifi icon ((i)) on the printer and take down the IP address

--->Open a web browser (ex Chrome or Mozilla) and type in the printer's IP

---> click on webservices and remove webservices and re-enable it

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Yes" on the bottom right to say “Thanks” for helping

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