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Is your HP DeskJet 3830 series scanner not working? Here is the solution Click here to view the instructions!
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
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‎11-30-2017 11:42 AM

HP Recommended
Product: 4630
Operating System: Microsoft Windows 10 (32-bit)

Scanning produces a vertical dark band in he middle of the page.  was working fine before.  

1 person had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎11-30-2017 02:30 PM

HP Recommended

@sam1945

 

Could be a couple of things, including the tiniest of specks on the glass.

 

Use a flashlight (torch in the UK) - shine it at an angle along the surface of the glass, taking care to especially check along the edge.  Clean the glass with a lint-free cloth to prevent (more) specs.

 

No joy?

 

Read / Follow Solutions from your printer's Troubleshooting > Scan section:

 Improving Scan Quality

 

Click Thumbs Up to say Thank You!

Answered? Click my post "Accept as Solution" to help others find it.

 

 

 

 

 

 

 

Dragon-Fur

View solution in original post

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3 REPLIES 3

‎11-30-2017 02:30 PM

HP Recommended

@sam1945

 

Could be a couple of things, including the tiniest of specks on the glass.

 

Use a flashlight (torch in the UK) - shine it at an angle along the surface of the glass, taking care to especially check along the edge.  Clean the glass with a lint-free cloth to prevent (more) specs.

 

No joy?

 

Read / Follow Solutions from your printer's Troubleshooting > Scan section:

 Improving Scan Quality

 

Click Thumbs Up to say Thank You!

Answered? Click my post "Accept as Solution" to help others find it.

 

 

 

 

 

 

 

Dragon-Fur

Was this reply helpful? Yes No

‎12-04-2017 06:58 AM

HP Recommended

Thank you.  Yes I found a tiny piece of dirt on the scanning surface.  Cleaning it resolved the scanning issue.   

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‎12-04-2017 10:07 AM

HP Recommended

You are welcome, Sam.

 

Happy Printing!

 

Thank you for participating in the HP Community Forum.

We are a community of HP enthusiasts dedicated to supporting HP devices and technology.

 

 

Dragon-Fur

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