setting fax to email for hotmail smtp

[jasontsang1]

I can receive email by fax for long time by using below config

smtp: smtp-mail.outlook.com

port : 587

checked SSL / TLS

however, recently email can't be received recently, say around 1 month. I've tried to use smtp.live.com but failed as well. 

Please advise for possible solution for this situation . Thanks.

[Raj_05]

Hi @jasontsang1,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

To set up fax to email on your HP OfficeJet Pro 9010 using Hotmail/Outlook SMTP, you should use the following settings.

SMTP Configuration for Hotmail/Outlook

• SMTP Server: smtp-mail.outlook.com
• Port: 587
• Encryption Method: SSL/TLS (Make sure this option is checked)
• Authentication: Use your Hotmail/Outlook email address and password

Additional Considerations:

1. Email Account Settings: Ensure that your Hotmail account settings allow SMTP connections. Sometimes, security settings may prevent the printer from sending emails.
2. Two-Factor Authentication: If you have two-factor authentication enabled on your Hotmail account, you may need to create an app password specifically for your printer.
3. Network Connectivity: Verify that your printer is connected to the network and can access the internet. You can check this by printing a network configuration page.
4. Firewall or Antivirus: Check if there are any firewall or antivirus settings that might be blocking the printer's access to the SMTP server.

Troubleshooting Steps:

• Test Connection: Try sending a test fax to email to see if you still encounter issues.
• Check Email Filters: Ensure that the emails are not being filtered or sent to the spam/junk folder.
• Update Printer Firmware: Check for any firmware updates for your printer that might resolve connectivity issues.

I hope this helps.

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

Alden4

HP Support