setting up fax on my HP 7602

[Peggy116]

I just got the HP 7602 tank printer and am trying to set up the fax. I have tried everything and every different way to set this up but the test comes back Fail for dial tone detection and Fail fax line condition test. When I hook up my old HP 6978 printer,  the fax works. Help please. 

[Nal_NR]

Hi @Peggy116,

Welcome to the HP Support Community. 

I'd be glad to help you! 

Open for reference

User Guide 

In general, no physical phone connected to the printer is required - how you connect depends on the type of equipment you have.  If you do want a phone physically connected, see Page 56

Start in Section Additional fax setup  - Starting on Page 51

What kind of phone cord?

2-Wire phone cord - Page 128

Not sure about how well the Fax will work with Wireless -- distance and obstacles can be game changers for operational success. 

Assuming you are using the Fax at the printer, after having set up the Fax using EWS, "send a fax" communication is handled at the printer and phone line wall jack connection.  Page 38

If you are sending the fax from your computer (Page 39), the connection between the printer and the computer must be stable and strong.  Once the job is accepted at the printer, the rest of the communication is handled at the printer / phone line jack.

Examples / Details

EWS > HP Document / How-to

Use the HP printer Embedded Web Server (EWS)

NOTE:  Find printer IP address

Section How do I manually assign an IP address to my printer?  Items 1-2

Open your Browser > Type / enter the Printer IP address into URL / Address bar

Tab Fax > Fax Setup Wizard

Open your Browser > Type / enter the Printer IP address into URL / Address bar

Tab Fax > HP Digital Fax

General Examples - EWS - Fax

EWS_9025_Fax_Settings_Basic-Advanced_1

Kindly find the remaining steps in the next post. 

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

[Nal_NR]

Hi @Peggy116,

Here are the remaining steps. 

EWS_9025_Fax_Wizard_and_Test_1EWS_9025_Fax_Wizard_and_Test_1

HP Printer Home Page - References and Resources

Learn about your Printer - Solve Problems

“Things that are your printer”

When the website support page opens, Select (as available) a Category > Topic > Subtopic

NOTE: Content depends on device type and Operating System

Categories: Alerts, Troubleshooting, Ink & Paper, HP Software / Drivers / Firmware Updates , Setup & User Guides, Product Specifications, Account & Registration, Warranty & Repair

Open

HP Smart Tank 7602 All-in-One  

Hope this helps! Keep me posted for further assistance

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.