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HP Recommended
Office jet pro 8600
Microsoft Windows 10 (64-bit)

This was working - until we moved locations .  New network etc , not sure if related . 

 

I have added the IPV6 and IPV4 to Google's SMTP relay service along with - no tls - no pin - no 2 step verification - changed DNS (both 4 and 6) to google .

 

The error is "Server error Click "OK" to go back." I can't tell where the fail is . 

 

Does this still work ? 

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

@jramsay2000

Thank you for posting on HP Forums,

Flower_Bud is at your service.

 

As I understand, you're in need of support, 

No worries, as I'll be glad to help you, that said, I'll need a few more details to dissect your concern & provide an accurate solution:

Are you trying to connect to web service?

Or are you trying to scan to email? 

Could you elaborate the issue? 

 

Once I have the information, I'll help you further with troubleshooting steps,

Keep me posted!

View solution in original post

3 REPLIES 3
HP Recommended

@jramsay2000

Thank you for posting on HP Forums,

Flower_Bud is at your service.

 

As I understand, you're in need of support, 

No worries, as I'll be glad to help you, that said, I'll need a few more details to dissect your concern & provide an accurate solution:

Are you trying to connect to web service?

Or are you trying to scan to email? 

Could you elaborate the issue? 

 

Once I have the information, I'll help you further with troubleshooting steps,

Keep me posted!

HP Recommended

This was our internal IPV6 causing the issue vs Google smtp relay - turning off ipv6 on the printer fixed it 

HP Recommended

@jramsay2000

Thank you for the update,

I appreciate your time and efforts,

 

I'm glad to hear the issue is resolved 😉

You've been great to work with and it has been a genuine pleasure interacting with you.

If you need further assistance, feel free to reach out to us 🙂

Take care now and do have a fabulous week ahead. 🙂

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.