smtp-relay.gmail.com is not working although smtp.gmail with creds are working

[jramsay2000]

This was working - until we moved locations .  New network etc , not sure if related . 

I have added the IPV6 and IPV4 to Google's SMTP relay service along with - no tls - no pin - no 2 step verification - changed DNS (both 4 and 6) to google .

The error is "Server error Click "OK" to go back." I can't tell where the fail is . 

Does this still work ? 

[Flower_Bud · Accepted solution]

@jramsay2000

Thank you for posting on HP Forums,

Flower_Bud is at your service.

As I understand, you're in need of support, 

No worries, as I'll be glad to help you, that said, I'll need a few more details to dissect your concern & provide an accurate solution:

Are you trying to connect to web service?

Or are you trying to scan to email? 

Could you elaborate the issue? 

Once I have the information, I'll help you further with troubleshooting steps,

Keep me posted!

[jramsay2000]

This was our internal IPV6 causing the issue vs Google smtp relay - turning off ipv6 on the printer fixed it 

[Flower_Bud]

@jramsay2000

Thank you for the update,

I appreciate your time and efforts,

I'm glad to hear the issue is resolved 😉

You've been great to work with and it has been a genuine pleasure interacting with you.

If you need further assistance, feel free to reach out to us 🙂

Take care now and do have a fabulous week ahead. 🙂