suddenly no option for PDF format when scanning to Computer

[Dean741]

HP 6525 has worked forever scanning in PDF or JPG to windows 10 PC over net.  Now it no longer gives me the option and only scans in JPG format?

[Kumar0307]

@Dean741, Welcome to the HP Support Community!

To assist you better, which app are you using to scan?

For more info on scanning, refer to - How to scan with an HP printer

If you are using the HP printer assistant, then you may have to reinstall the driver.

Perform a clean reinstallation of pre-installed HP drivers

1.  In Windows, search for and open Programs and features 
2.  Select your HP Printer 
3.  Select Uninstall 
4.  In Windows, search for and open Devices and printers 
5.  In the Devices and Printers windows look for your HP printer. If you see it listed right-click on it and choose ‘Delete’ or ‘Remove Device’ 
6.  Open up the run command with the “Windows key + R” key combo. 
7.  Type printui.exe /s and click Ok. (Note: there is a space in between “printui.exe” and “/s”) 
8.  Click on the “Drivers” tab 
9.  Look for HP Printer driver. If you see it Click on it and click Remove at the bottom 
10.  Select Ok 
11.  Select Apply and Ok on the Print Server Properties windows 
12.  Close Devices and Printers, restart the computer.

Click here to download the HP Full-feature driver.

Once downloaded, make sure to run the file to start the installation and follow the on-screen instructions.

Hope this helps! Keep me posted. 

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