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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
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Locked

‎01-17-2023 03:23 AM

HP Recommended
Operating System: Microsoft Windows 7 (32-bit)

the scanner doesn't work, the printer works but the pc no longer sees the scanner

Category:
1 REPLY 1

‎02-03-2023 02:51 AM

HP Recommended

Hi @federica73,

 

Welcome to the HP Support Community. 

 

I'd like to help!

 

To be able to answer you effectively, we need some information

Are you getting any errors?

Are you able to use copy?

 

May I have the exact product name and number? Refer to this document for steps to find the product details. Do not share any of your personal information such as serial, phone number, email ID, etc.

Nal_NR-Moderator
I am an HP Employee

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