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Is your HP DeskJet 3830 series scanner not working? Here is the solution Click here to view the instructions!
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
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‎06-27-2018 07:19 AM

HP Recommended
Product: HP notebook N7J80EA#ABU andHP Photosmart B109N
Operating System: Microsoft Windows 10 (32-bit)

I am trying to scan to a PDF but after about 6 pages the programme stops and all the scans are lost .I am using the HP smart app and the notebook and printer are connected via USB. 

I used to make PDFs successfully using the HP solution centre app but since the Windows 10 update a few months ago , that programme no longer works - it just says 'Printer disconnected'.

I don't mind which programme I use, I just want to be able to scan to a PDF

1 ACCEPTED SOLUTION

Accepted Solutions

‎06-27-2018 09:39 AM

HP Recommended

Hi,

Thanks for using the HP Forums.

 

Can you try this software:

 

HP Scan Extended

ftp://ftp.hp.com/pub/scanners/HPScanExt/HPScanExt.msi

Once it's downloaded and installed, go to Start > All Programs > HP > HP Scan Extended > Run "HP Scan Extended"

Hope that helps!

I am an HP Employee. Although I am speaking for myself and not for HP.
Click Helpful = Yes to say Thank You.
Question / Concern Answered, Click "Accept as Solution"

View solution in original post

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3 REPLIES 3

‎06-27-2018 09:39 AM

HP Recommended

Hi,

Thanks for using the HP Forums.

 

Can you try this software:

 

HP Scan Extended

ftp://ftp.hp.com/pub/scanners/HPScanExt/HPScanExt.msi

Once it's downloaded and installed, go to Start > All Programs > HP > HP Scan Extended > Run "HP Scan Extended"

Hope that helps!

I am an HP Employee. Although I am speaking for myself and not for HP.
Click Helpful = Yes to say Thank You.
Question / Concern Answered, Click "Accept as Solution"
Was this reply helpful? Yes No

‎06-27-2018 01:21 PM

HP Recommended
Thanks Green Turtle, easy to install and use. It's done the job after two days of frustration and increasing despair! CRentonB13
Was this reply helpful? Yes No

‎06-27-2018 05:55 PM

HP Recommended

Hi @CRentonB13,

Glad to hear that your issue is resolved and all is working well now.

Have a nice day!

I am an HP Employee. Although I am speaking for myself and not for HP.
Click Helpful = Yes to say Thank You.
Question / Concern Answered, Click "Accept as Solution"
Was this reply helpful? Yes No
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