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- trying to scan to PDF using HPSmart. after about 6 pages the...

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06-27-2018 07:19 AM
I am trying to scan to a PDF but after about 6 pages the programme stops and all the scans are lost .I am using the HP smart app and the notebook and printer are connected via USB.
I used to make PDFs successfully using the HP solution centre app but since the Windows 10 update a few months ago , that programme no longer works - it just says 'Printer disconnected'.
I don't mind which programme I use, I just want to be able to scan to a PDF
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Accepted Solutions
06-27-2018 09:39 AM
Hi,
Thanks for using the HP Forums.
Can you try this software:
HP Scan Extended
ftp://ftp.hp.com/pub/scanners/HPScanExt/HPScanExt.msi
Once it's downloaded and installed, go to Start > All Programs > HP > HP Scan Extended > Run "HP Scan Extended"
Hope that helps!
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Question / Concern Answered, Click "Accept as Solution"
06-27-2018 09:39 AM
Hi,
Thanks for using the HP Forums.
Can you try this software:
HP Scan Extended
ftp://ftp.hp.com/pub/scanners/HPScanExt/HPScanExt.msi
Once it's downloaded and installed, go to Start > All Programs > HP > HP Scan Extended > Run "HP Scan Extended"
Hope that helps!
Click Helpful = Yes to say Thank You.
Question / Concern Answered, Click "Accept as Solution"
06-27-2018 05:55 PM
Hi @CRentonB13,
Glad to hear that your issue is resolved and all is working well now.
Have a nice day!
Click Helpful = Yes to say Thank You.
Question / Concern Answered, Click "Accept as Solution"