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Note: From May 27, 2025, the HP Print and Scan Doctor will no longer be available (retired) and HP will not release any further app updates. You can learn more by clicking here Replacement for Print and Scan Doctor.
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
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‎06-27-2018 07:19 AM

HP Recommended
Product: HP notebook N7J80EA#ABU andHP Photosmart B109N
Operating System: Microsoft Windows 10 (32-bit)

I am trying to scan to a PDF but after about 6 pages the programme stops and all the scans are lost .I am using the HP smart app and the notebook and printer are connected via USB. 

I used to make PDFs successfully using the HP solution centre app but since the Windows 10 update a few months ago , that programme no longer works - it just says 'Printer disconnected'.

I don't mind which programme I use, I just want to be able to scan to a PDF

1 ACCEPTED SOLUTION

Accepted Solutions

‎06-27-2018 09:39 AM

HP Recommended

Hi,

Thanks for using the HP Forums.

 

Can you try this software:

 

HP Scan Extended

ftp://ftp.hp.com/pub/scanners/HPScanExt/HPScanExt.msi

Once it's downloaded and installed, go to Start > All Programs > HP > HP Scan Extended > Run "HP Scan Extended"

Hope that helps!

I am an HP Employee. Although I am speaking for myself and not for HP.
Click Helpful = Yes to say Thank You.
Question / Concern Answered, Click "Accept as Solution"

View solution in original post

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3 REPLIES 3

‎06-27-2018 09:39 AM

HP Recommended

Hi,

Thanks for using the HP Forums.

 

Can you try this software:

 

HP Scan Extended

ftp://ftp.hp.com/pub/scanners/HPScanExt/HPScanExt.msi

Once it's downloaded and installed, go to Start > All Programs > HP > HP Scan Extended > Run "HP Scan Extended"

Hope that helps!

I am an HP Employee. Although I am speaking for myself and not for HP.
Click Helpful = Yes to say Thank You.
Question / Concern Answered, Click "Accept as Solution"
Was this reply helpful? Yes No

‎06-27-2018 01:21 PM

HP Recommended
Thanks Green Turtle, easy to install and use. It's done the job after two days of frustration and increasing despair! CRentonB13
Was this reply helpful? Yes No

‎06-27-2018 05:55 PM

HP Recommended

Hi @CRentonB13,

Glad to hear that your issue is resolved and all is working well now.

Have a nice day!

I am an HP Employee. Although I am speaking for myself and not for HP.
Click Helpful = Yes to say Thank You.
Question / Concern Answered, Click "Accept as Solution"
Was this reply helpful? Yes No
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