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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
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‎10-29-2017 07:23 AM

HP Recommended
Product: DeskJet 3510
Operating System: Microsoft Windows 10 (64-bit)

Not sure when it disappeared, but I used to have the + button when I wanted to scan multiple pages into a document. Now it's gone. I do not see an option that allows me to scan more than one page into a file....any suggestions? I'm wondering if this is related to the recent Windows update?? I ran the diagnostic on my printer/scanner, all is well there. And I do not see that I am missing any updates on that side.

11 people had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎10-29-2017 02:42 PM - last edited on ‎01-12-2022 07:14 AM by Retired

HP Recommended

Scanning issues…

Please try this scan solution:
 
HP Scan Extended

For Windows:   ftp://ftp.hp.com/pub/scanners/HPScanExt/HPScanExt.msi
Driver updates: HP Customer Support - Software and Driver Downloads 
Once it's downloaded and installed, go to Start > All Programs > HP > HP Scan Extended > Run "HP Scan Extended"

Make searchable PDFs scans with this free scanning software - https://www.naps2.com/

Let us know.

View solution in original post

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3 REPLIES 3

‎10-29-2017 08:03 AM

HP Recommended

Are you set to 300 dpi or less?   Scanning from glass or feeder (if you have one)? 

1 person found this reply helpful
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‎10-29-2017 02:41 PM

HP Recommended

I did try it at 200dpi, but would actually like to get it at 600dpi (but anything would be great at this point!), and yes, I am using it on the glass scan bed.

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‎10-29-2017 02:42 PM - last edited on ‎01-12-2022 07:14 AM by Retired

HP Recommended

Scanning issues…

Please try this scan solution:
 
HP Scan Extended

For Windows:   ftp://ftp.hp.com/pub/scanners/HPScanExt/HPScanExt.msi
Driver updates: HP Customer Support - Software and Driver Downloads 
Once it's downloaded and installed, go to Start > All Programs > HP > HP Scan Extended > Run "HP Scan Extended"

Make searchable PDFs scans with this free scanning software - https://www.naps2.com/

Let us know.

Was this reply helpful? Yes No
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