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Note: From May 27, 2025, the HP Print and Scan Doctor will no longer be available (retired) and HP will not release any further app updates. You can learn more by clicking here Replacement for Print and Scan Doctor.
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
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‎11-26-2018 05:10 PM

HP Recommended
Product: OfficeJet 8600
Operating System: macOS 10.14 Mojave

I am unable to scan to my MacBook and am unable to find drivers to permit this.

2 REPLIES 2

‎11-27-2018 11:57 AM

HP Recommended

Hi,
From your Applications folder or its HP sub-folder delete any existing HP Scan or HP Easy Scan application, delete it by moving it to trash, then empty the trash.

Next, install the latest HP Easy Scan below, it will be installed within the Applications folder:
http://ftp.hp.com/pub/softlib/software12/HP_Quick_Start/osx/Installations/Essentials/hp-easy-scan-1_...

If you experience any further issues, ensure the latest software is installed by following HP Easy Start below:
http://ftp.hp.com/pub/softlib/software12/HP_Quick_Start/osx/Applications/HP_Easy_Start.app.zip

Finally, ensure your drivers are up to date by clicking the Apple icon, select About this Mac and then press Software Update.
Click Store on the top menu bar, click Reload Page, click Update All if any updated are available.

Regards,
Shlomi



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‎11-29-2018 07:01 AM

HP Recommended

I tried those suggestions.  Easy scan did not recognize my HP 8600 and Easy Start did not help.  My OS is updated with the latest Mojave.  Any other ideas of how I can manage scans with this All-In-One printer?  Thanks in advance.

 

Bruce

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