• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
Locked

‎02-06-2016 07:58 AM

HP Recommended
Product: Hp Officejet Pro 8600 Plus

I get a vertical line when I scan using the document feeder.  I don't get it when scanning from the glass plate. I need help getting access to the mirror strip.  I raised the cover to the document feed, but I could not discover how to get under the rollers to clean the mirror. thanks

3 people had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎02-06-2016 10:00 AM - edited ‎08-23-2018 09:50 AM

HP Recommended

The document here may help resolve black lines in the scan using the ADF on your HP Officejet Pro 8600 Plus.  In my experience this is nearly always caused by a spec on the thin glass on the left side that is used for scanning when using the ADF.  Cleaning this area as described in the above document should resolve the issue.  If the initial cleaning does not resolve the issue it may help to shine a bright flashlight nearly parallel to the glass.  For a line on the left side of the printed page the spot will be toward the front of the printer, if the line is on the right of the paper it will correspond to a spec toward the rear of the printer.

 

 

Figure : Clean the ADF scanner glass strip
Image: Locate debris on the ADF scanner glass strip.
 
Spray a soft, lint-free cloth with glass cleaner, then wipe the scanner glass and the white strip on the underside of the document feeder until clean, dry, and streak-free.
   CAUTION:
To protect the interior printer parts, do not spray the cleaner directly on or into the printer.

Bob Headrick,  HP Expert

I am not an employee of HP, I am a volunteer posting here on my own time.

If your problem is solved please click the "Accept as Solution" button 

If my answer was helpful please click "Yes" to the "Was this post helpful" question.


View solution in original post

3 people found this reply helpful
Was this reply helpful? Yes No
7 REPLIES 7

‎02-06-2016 10:00 AM - edited ‎08-23-2018 09:50 AM

HP Recommended

The document here may help resolve black lines in the scan using the ADF on your HP Officejet Pro 8600 Plus.  In my experience this is nearly always caused by a spec on the thin glass on the left side that is used for scanning when using the ADF.  Cleaning this area as described in the above document should resolve the issue.  If the initial cleaning does not resolve the issue it may help to shine a bright flashlight nearly parallel to the glass.  For a line on the left side of the printed page the spot will be toward the front of the printer, if the line is on the right of the paper it will correspond to a spec toward the rear of the printer.

 

 

Figure : Clean the ADF scanner glass strip
Image: Locate debris on the ADF scanner glass strip.
 
Spray a soft, lint-free cloth with glass cleaner, then wipe the scanner glass and the white strip on the underside of the document feeder until clean, dry, and streak-free.
   CAUTION:
To protect the interior printer parts, do not spray the cleaner directly on or into the printer.

Bob Headrick,  HP Expert

I am not an employee of HP, I am a volunteer posting here on my own time.

If your problem is solved please click the "Accept as Solution" button 

If my answer was helpful please click "Yes" to the "Was this post helpful" question.


3 people found this reply helpful
Was this reply helpful? Yes No

‎02-14-2016 08:50 AM

HP Recommended

That was very helpful.  I wiped the glass opn the left side and the problem disappeared. thanks

1 person found this reply helpful
Was this reply helpful? Yes No

‎06-11-2016 03:32 PM

HP Recommended

This discussion was very valuable. I found a small black line and removed it with a glass cleaner and cloth. It solved the problem.

1 person found this reply helpful
Was this reply helpful? Yes No

‎06-11-2016 03:58 PM

HP Recommended

I am glad I could help.  I noticed the document (and image) had been moved in the recent restructuring, I updated the links to point at the corrected document link.

 


Bob Headrick,  HP Expert

I am not an employee of HP, I am a volunteer posting here on my own time.

If your problem is solved please click the "Accept as Solution" button 

If my answer was helpful please click "Yes" to the "Was this post helpful" question.


Was this reply helpful? Yes No

‎08-23-2018 06:58 AM

HP Recommended

Hi,

 

The link to the document is no more available 😞

 

Would it be possible to get the good one ?

 

Thanks,

 

Christophe

Was this reply helpful? Yes No

‎08-23-2018 09:53 AM

HP Recommended
@Xtophe-Trasis wrote:

Hi, 

The link to the document is no more available 😞 

Would it be possible to get the good one ? 

Thanks,

 

Christophe

The document had been changed once again, I updated the link above.  The area you want to clean is the one highlighted in green in the picture in my post above.


Bob Headrick,  HP Expert

I am not an employee of HP, I am a volunteer posting here on my own time.

If your problem is solved please click the "Accept as Solution" button 

If my answer was helpful please click "Yes" to the "Was this post helpful" question.


Was this reply helpful? Yes No

‎08-24-2018 01:02 AM

HP Recommended

Hi,

 

Thanks for your help, I cleaned this area and all is working fine now!

 

Christophe

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.