Guidelines
Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
Locked

‎05-22-2019 03:38 PM

HP Recommended
Product: officejet 8625
Operating System: Microsoft Windows 10 (64-bit)

When I scan or copy via the document feeder on the 8625, I get a series of black vertical lines down the middle of the page. This doesn't happen when i scan directly from the flatbed, nor when I print directly from a file on my computer.  This looks like a sw problem rather than a hw problem. I've cleaned the heads that draw the paper in.  I tried the HP troubleshooter, updating drivers (which shouldn't be an issue anyway if it's on the printer, not the PC), turning everything on/off, etc.

 

Any guidance would be greatly appreciated.

1 ACCEPTED SOLUTION

Accepted Solutions

‎05-23-2019 06:51 AM

HP Recommended

Most times lines only on ADF copies are caused by contamination on the glass. Lift the ADF lid and to the left of the main glass you should see a small it of glass. Clean this carefully and try another copy. You can always make a copy of blank paper and then line up e bad copy with the glass to locate debris. Keep in mind that even material like a speck of adhesive from a post it note is enough to cause issues. 

If you find the information provided useful or solves your problems, help other users find the solution easier by marking my post as an accepted solution. Clicking "yes" on "was this reply helpful" also increases the chances that this solution will help others.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.



View solution in original post

1 person found this reply helpful
Was this reply helpful? Yes No
2 REPLIES 2

‎05-23-2019 06:51 AM

HP Recommended

Most times lines only on ADF copies are caused by contamination on the glass. Lift the ADF lid and to the left of the main glass you should see a small it of glass. Clean this carefully and try another copy. You can always make a copy of blank paper and then line up e bad copy with the glass to locate debris. Keep in mind that even material like a speck of adhesive from a post it note is enough to cause issues. 

If you find the information provided useful or solves your problems, help other users find the solution easier by marking my post as an accepted solution. Clicking "yes" on "was this reply helpful" also increases the chances that this solution will help others.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.



1 person found this reply helpful
Was this reply helpful? Yes No

‎05-23-2019 08:02 AM

HP Recommended

This solved the problem. Thank you very much for your help.

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.