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    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Is your HP DeskJet 3830 series scanner not working? Here is the solution Click here to view the instructions!
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
HP Recommended
Microsoft Windows 11

My OS is windows11. When I updated, I cannot connect with my Scanner (HP Scan Jet Enterprise Flow 5000 s4 Sheet-feed Scanner). PC is showing a message "The HP Smart document software could not find your scanner, Make sure it is turned on and the USB cable is securely connected between the scanner andyour computer and try again. For further suggestions, see the electronic user guide that came with your scanner's HP software CD."

Before windows update it's working properly. Even If I use windows10, it works properly.   

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