HP Printer Assistant will not re-install

[MagooAus]

I cannot re-install HP Printer Assistant. I am using OJX576_DW_188, the specific software/driver for this printer/scanner.

The HP Printer Assistant had worked very well, specifically supporting duplex scanning, the feature I must have.

I end up with HP Smart and HP ePrint. These software/drivers do not support duplex-ing and so the primary reason for buying this HP Printer is lost.

Can anyone tell me how to load the "HP Printer Assistant" for this model please?

[greenturtle · Accepted solution]

Hi 

Thanks for using the HP Forums.

Let's go through a few steps to uninstall and reinstall the drivers:

Step 1: Uninstall the Drivers:

Please follow the steps provided to uninstall the printer software in the link: Uninstalling the Printer Software (Windows)

Also, please follow the steps provided below to completely remove the printer software from printer properties.

Steps to remove printer driver files from Print Server Properties:

1. Open the Print Server Properties dialog window by doing one of the following:
   • Click the Start menu and in the search field type 'printui /s /t2' (without the quotes), and then press Enter or click it in the search list.
   • Press WINDOWS-R on the keyboard to bring up the Run window, type in 'printui /s /t2' (without the quotes), and then press Enter or click OK.
   • From the Start menu or the Start screen:
   • Open Devices and Printers.
   • Select any printer and then click "Print server properties" at the top of the window.
   • Click on the Drivers tab.
2. Select the printer driver you wish to uninstall.
3. Click the Remove button.
4. Select "Remove driver and driver package" and click OK.

Step 2: Download and install the Drivers from the wizard: 

http://123.hp.com/us/en/

Key in your printer model, Operating System and download & install the FULL feature software.

Hope that helps!

[MagooAus]

Dear greenturtle,

Your suggestion has been invaluable. I made progress. Your suggestion as to how to completely remove the old driver software has proven to be a missing step. Thank you so much.

I was able to unpack the HP software, but only when I used a USB connection. In that connection mode, the scanner features are available.

Any further suggestions please:-

My normal connection is printer to ethernet cable to gateway/modem.

I am able to print in that mode. However, the SCAN features are not even visable.

Its not that they do not work; they are not 'there' at all.

[greenturtle]

Hi,

Can you try this:

HP Scan Extended

ftp://ftp.hp.com/pub/scanners/HPScanExt/HPScanExt.msi

Once it's downloaded and installed, go to Start > All Programs > HP > HP Scan Extended > Run "HP Scan Extended"

Hope that helps!.

[MagooAus]

Hi greenturtle,

Your suggestions were great. I was able to download the original HP Printer Assistant and am able to use the critical duplex print and scan functions.

I do that only in the direct USB to PC wired configuration. Both of the wireless modes - (a) wifi and (b) ethernet to gateway [network] modes do not work.

Its possible that those issues concern other than the HP Printer Assistant software.

I wish it were simple but its not. I went through hours of following various 'try this' Support without success. As I actaully just need to get ont with work, I am going to live with the USB connection.

So, in summary:

greenturtle, you are great.

HP Support for this issue .... not so great. I note that I used every formal support mechanism available. I actually paid the HP' professional support/contractor US$100 and that person did not make the obvious suggestions to use the cmd "printui", 'obvious' in hindsight for me, 'obvious' to greenturtle because he knows what he is talking about. 

Finally, this support forum has proved to be the place that made a real difference.

[greenturtle]

Hi @MagooAus

Glad to hear that your issue is resolved and all is working well now.  Thank you for the kind feedback.  We try our best here to make things work for people.

Have a nice day!