01-14-2020 04:14 PM
I attempted to scan a document for the first time on my HP ENVY 7640 and it said that there is a missing software on my laptop. My Laptop does not have a disc slide to insert the disc that came with my printer. I am able to print from my laptop to the printer. Is there any way to make this work?
01-14-2020 06:36 PM
Thanks for using the HP Support Community.
Can you download and install the FULL featured printer software from HP for your operating system:
The following resource will help you :
Key in your printer model, Operating System and download & install the FULL feature software.
Once you have downloaded and installed the FULL feature software, you will be able to print and scan.
These resources (examples) will show you how it's done:
Download and install software:
Scan a document:
Hope that helps
I am an HP Employee
Although I am speaking for myself and not for HP.
Please click “Kudos Thumbs up” as an encouragement and “Accept as solution” if this has helped solved your problem.