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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
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‎06-28-2019 07:06 PM

HP Recommended
Product: HP Officejet Pro 8710
Operating System: Unknown

I using editable text (OCR) to scan a doc.  When previewing it appears fine.  After saving so I can send it out, the doc is nothing but lines and symbols.  I need it as a word doc not PDF or JPEG which work fine.  Suggestions?

5 REPLIES 5

‎06-28-2019 09:56 PM

HP Recommended

Hi,

What language your document is?

 

From the HP Scan application select Save as Editable Text (OCR)

Click More > in the top-right side and select destination.

Click the file type and select RTF, then ensure the correct language is selected and press OK.

Click the disk icon near the shortcut name to save the changes and try scanning again.

 

Shlomi



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‎07-01-2019 06:06 PM

HP Recommended

Language is English.  There are no issues with scanning or saving to JPEG or PDF.  

 

RTF is not a listed option.

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‎07-02-2019 08:38 AM

HP Recommended

What application are you scanning from?

 

From HP Scan, you should see an Scan to Editable Text option.



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‎11-13-2019 09:07 AM

HP Recommended

I recently purchased a new HP Officejet Pro 9018.  My old "scan" software no longer works.  I now have something called "HP Smart" on my iMac desktop computer (running Catalina).  this software does NOT have any options for SAVE except PDF.  There is no option that I can find to save as TEXT or WORD or anything else.  There might be JPG, I don't remember butI was looking for TEXT or Word or even an OCR option.

 

I don't want to have to BUY a PDF editor.  What can I do? 

 

Thanks for any suggestions,

Duane Stevens

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‎11-13-2019 10:21 AM

HP Recommended

Hi,

Install the HP Full Feature Software and Drivers to get full capabilities for your printer.

 

Follow HP Easy Start below, be sure to select HP Full Feature Software and follow the steps on screen:

https://ftp.hp.com/pub/softlib/software13/printers/HPEasyStart_10_5_4216_12.exe

 

Once completing the installation wizard double-click the HP Officejet Pro 9010 icon on your desktop and select Scan a Document or Photo, from there select Save as Editable Text.

 

Shlomi



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