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The HP Calculator Community Message Board is moving. While we prepare for the move, we are unable to accept new postings. During the move, you can look for help from other users by visiting https://www.hpmuseum.org/ . Or if you need technical support for your calculator visit: HP Calculators. .
EC33
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Message 1 of 2
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HP Sprocket Studio Cartridge film stuck in printer

HP Recommended
Sprocket Studio 4x6 printer

My sprocket studio 4 x6 printer said it had a paper jam but once I removed the photo paper the yellow cartridge film was still stuck in the printer.  I was able to remove the cartridge but the film that was stuck is still in the printer.  I cannot get inside the printer to remove the film.  I can see the yellow cartridge film but it will not come out.

 

Please help....this is brand new and already having issues after printing 10 pictures.

1 REPLY 1
Betty0610
HP Support Agent
HP Support Agent
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Message 2 of 2
Flag Post
HP Recommended

@EC33

 

Welcome to the HP Support Community.

 

Please note that Sprocket printers are now supported by a strategic partner. For more information on Sprocket printers, Kindly visit https://sprocketprinters.com/pages/

You can also email hpsprocket@caglobal.com  for Sprocket support.

 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!

 

Thanks!

 

Have a great day!


I am an HP Employee

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