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03-01-2021 02:46 AM - edited 03-02-2021 07:30 AM
I understand your concern. However, please note that Sprocket printers are now supported by a strategic partner. For more information on Sprocket printers, Kindly visit https://sprocketprinters.com/pages/support
You can also email firstname.lastname@example.org for Sprocket support.
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I am an HP Employee
03-02-2021 01:54 AM
Regardless of you having a strategic partner, it's your product. Answer the question. The forum is full of people wanting an answer to this question and HP don't give one. We get a link to someone else who also don't give an answer BTW.
03-13-2021 02:01 PM
Your "strategic partner" doea not sell to Spain (and I guess seeing everyone here, a lot of other countries). It's HP's responsibility to offer that product if your associate is unable or unwilling to. HP is selling printers in countries knowing that the necessary refills won't be available for their clients, as far as I see it that's fraudulent to say the least.
03-14-2021 04:56 AM
@Emer_M, Welcome to HP Support Community!
We shall escalate this issue to the concerned team.
Please look for a private message from me requesting additional information. Keep in mind not to publicly post personal information (serial numbers and case details).
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I am an HP Employee
04-12-2021 08:52 AM
Hello! Just a quick update for anyone wondering:
It has now been a month since I first wrote to HP on this issue (you can see my messages above). Since then I have been requested to send my personal data as well as serial numbers for my sprocket plus a couple of times and was also redirected to HP's partner contact form both via email and phone call. I did fill in the form, but no one from the ''associated partner'' ("Sprocket Printers" at C&A Marketing, Inc., USA, as per their webpage) has answered and it's been, well- a whole month now. Not even an automated message, except for a brief "your ticket has been created" right when I sent it. I guess it's a worthless endeavor, since "Sprocket Printers", the aforementioned only official licensee of HP is not solving the issue or even adressing it and keeps only selling for the American market.
I guess HP really did swindle us all Europeans, and everyone outside the USA, into buying printers while knowing their only licensed seller of paper refills does not cover any markets besides the american one (and I'm not even sure about central and south america...). I'm now looking into filling a formal claim through my country's Organization of Consumers and Users.