Solved: Re: CCX600 - How to remove dial pad from calls page? - HP Support Community

Anonymous · ‎06-24-2020

Hi there,

our MS Teams tenant doesn't include PSTN dialing. After upgrading to firmware version 5.9.13, the (for me) useless dial pad became permanent part of the calls page. How can I remove it? I've analyzed the configuration and I was not able to find any suitable setting.

Thank you in advance,

Abel

SteffenBaierUK · ‎06-24-2020

Hello @Abel ,

Welcome to the Poly Community.

Our Phones, when in MS Teams mode run the Microsoft Teams IP Phone app.

Therefore I suggest you work with our partner Microsoft on this as this may be a configurable option via the Teams Admin Center.

To my personal knowledge, this is not a feature that can be controlled via our underlying UC Software.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN

View solution in original post

SteffenBaierUK · ‎06-24-2020

Hello @Abel ,

Welcome to the Poly Community.

Our Phones, when in MS Teams mode run the Microsoft Teams IP Phone app.

Therefore I suggest you work with our partner Microsoft on this as this may be a configurable option via the Teams Admin Center.

To my personal knowledge, this is not a feature that can be controlled via our underlying UC Software.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN

Anonymous · ‎06-24-2020

Hi Steffen,

thank you for your suggestion. Unfortunately, there isn't such an option available in Teams Admin Center. I assume, that this changed layout is an MS Teams application feature, which has changed from firmware 5.12 to 5.13.

As far as I understood, Poly is maintaining the underlying OS and its basic configuration settings on these series running in Teams profile only, isn't it? So, I'll need to raise a ticket with Microsoft Support and even more likely a feature request.

Thank you and stay safe,

Abel

CCX600 - How to remove dial pad from calls page?

Create an account on the HP Community to personalize your profile and ask a question