CX-500 Teams Mode - Flashing light

[Anonymous]

Hi,

We have just rolled out a batch of CX-500s in Teams mode. We've noticed that the phones have a red flashing LED when they have a missed call. We'd like to disabled it if possible but can't seem to find a way to do this either in Teams or in the Poly config files. 

Has anyone managed to do this? 

Many thanks,

DJ

[SteffenBaierUK]

Hello @DJ054 ,

Welcome to the Poly Community.

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Unfortunately, your post fell a bit short of the above-explained requirements and we kindly ask you, therefore, to ensure to read these sections and ensure a reply (not Edit!) provides as much detail as possible.

In this particular case, I suggest checking with our Partner Microsoft as they supply the Teams application running on our phones but feel free to return here once you have a solution for your issue.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

[SteffenBaierUK]

Hello @DJ054 ,

I investigated this internally and whilst our Partner Microsoft is missing the ability to do this via their Software we do have a configuration parameter.

Use the following configuration to disable the MWI LED for an incoming call:

<call       call.offering.led="0" />

Use the following configuration to disable the MWI LED for a missed call

<call	 call.serverMissedCall.led="0" />

Simply unzip the attached file and import the relevant file via the Web Interface Utilities > Import & Export Configuration > Import Configuration

Best Regards

Steffen Baier