• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
The Poly Phones Knowledge Base is live! We look forward to helping you with common issues and troubleshooting advice!
Locked

‎01-22-2020 02:40 AM

HP Recommended

Hello @KRoscoe ,

 

Welcome back to the Poly Community.

Are you using Teams?

 

  • If yes there is no reason to open a ticket with Poly support.
  • If no we can only RMA the device if we find a hardware fault 

 

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
Was this reply helpful? Yes No

‎01-27-2020 08:29 AM

HP Recommended

Just a quick update...

 

I opened a support ticket with Microsoft and they keep asking me to take this up with Polycom despite them recreating the scenario and issue.  They keep trying to close down my ticket because the device isn't compatible with Teams however, the greater issue is that the functionality of the device has also been affected with Skype for Business.  This wasn't the case before the 17th January and we have numerous CX300's around the business that we still need to use with SfB whilst also using Teams. Only current fix is to exit out of Teams to get the device completely working with SfB again.  Not ideal! 

 

Thanks,

Kat

Was this reply helpful? Yes No

‎02-17-2020 07:56 AM

HP Recommended

Does anyone have an update on this?

Was this reply helpful? Yes No

‎02-17-2020 09:09 AM

HP Recommended

Hello @Sbertz 

 

I am unsure if anyone has logged this with Microsoft and share the relevant ticket number but our Microsoft Guru Adam Jacobs is part of an early "Ring" release and he has seen it work.

 

It seems our Partner Microsoft is finally adding compatibility but I cannot provide any timelines or similar as we wait for Microsoft.

 

Best regards

 

Steffen Baier

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
Was this reply helpful? Yes No
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.