Manual/USB installation method for Poly Trio 8800?

[SpencerHeller]

I'm a Poly noob. We have a Trio 8800 on version 5.7.1.4145. Can someone provide the steps to upgrade the software on a Trio 8800 manually? I was given instructions by HP support but they that appear to update the provisioning profile, not the firmware. I'd update via the web gui but we use a proxy server and I can't find a proxy auth page. If someone happens to have that, can you please share? Thank you.

[M_Salman · Accepted solution]

Hi @SpencerHeller , Welcome to Poly HP Support Community.  

 Due to limited support, I would request you contact our HP Support and our Support Engineers should be able to sort this out. HP Support can be reached by clicking on the following link.

https://support.hp.com/us-en/poly

I hope this helps! Keep me posted for further assistance. If you find the information provided useful or solves your problems, help other users find the solution more easily by giving Kudos/Thumbs Up and marking my post as an Accepted Solution.

Regards,

Salman

[SpencerHeller]

I contacted support and they did provide some options, but unfortunately weren't applicable; I was given instructions for updating the provisioning profile manually via USB, not the firmware. However, I was able to update. I added a proxy bypass exception to our firewall and pulled the update from Poly. Suggestion: include a proxy server authentication option in image. Thank you for the response. 

[SteffenBaierUK]

Hello @SpencerHeller ,

Welcome to the HP Poly community.

Please be sure to check the FAQs in my signature. Depending on the software version Proxy was not fully supported. You can always use a USB Stick to upgrade the software or a local server:

Oct 7, 2011 Question: How can I set up my Phone / Provisioning / Download / Upgrade / Update / Downgrade Software?
Resolution: Please check => here <= and you need Poly Lens now to get access to Poly Software.

or

Dec 04, 2015 Question:How can I provision/upgrade the software or provide configuration via USB for the Poly Trio, CCX, Edge E and/or Visual+?

Resolution: Please check this post => here <=

Dec 15, 2017 Question: Do Poly Phones support Web Proxy Auto-Discovery (WPAD)?

Resolution: Since UC Software 5.7.0 this feature is supported on VVX Business Media phones,  Poly Trio since UC Software 5.7.1 as shown => here <=

Best Regards

Steffen Baier

[SpencerHeller]

Hi Steffen. Thank you for the response. After upgrading to the latest 7.x version via the online Software Upgrade process (using web gui), I expected to see the Teams option available. There is no Teams base profile available in the menu. Any ideas? I went from version 5.7 to 7.2.8. Perhaps I needed an intermediary jump first, e.g. 5.9?

[SteffenBaierUK]

Hello @SpencerHeller ,

From our UC FAQ:

Nov 04, 2021 Question: Are Poly Trio 8800 and 8500 supported to be used with Microsoft Teams?

Resolution: As explained >here< the Trio 8800 and 8500 are no longer supported as a Microsoft Teams device since 31/10/2021.
The Microsoft Teams App included in any current Poly UC Software build for Trio 8800 and 8500 is 1449/1.0.94.2020051601

I believe the latest supported release for Microsoft Teams and Trio 8800 was 5.9.5 AE

Best Regards

Steffen Baier

[SpencerHeller]

Ah, I see. I thought it meant the feature wasn't going to be updated/supported, not removed completely. All I need to know. Thank you again for the assist. Much appreciated. 🙂