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The Poly Phones Knowledge Base is live! We look forward to helping you with common issues and troubleshooting advice!
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‎03-30-2023 02:08 PM

HP Recommended

Hi Guys,

 

It looks like with the new release of Teams (Introducing the new Microsoft Teams, now in preview - Microsoft Community Hub), the indicator status does not tie into Teams.

 

I hope that you have some time to review this before it goes into production.  I was hoping to use the new version for a while to see if it was good, but without the tie in, I can't use it.

 

Thanks!

 

Chris

5 REPLIES 5

‎03-30-2023 02:26 PM

HP Recommended

Hello @Chris Y ,

 

Welcome to the Poly Community.

 

The best and quickest way forward is to contact our Support organisation as the community is run by volunteers only.


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
Was this reply helpful? Yes No

‎03-30-2023 02:29 PM

HP Recommended

As this is a Microsoft preview, I assume you guys maybe haven't even seen it yet, let alone made any changes to support it.

 

So not sure that it's a support worthy ticket.  I have just rolled back to the production version of Teams and my status indicator works again.

 

If the right answer is to create a ticket, I can certainly do that.

 

Thanks!

Was this reply helpful? Yes No

‎03-30-2023 02:33 PM

HP Recommended

Hello @Chris Y ,

 

Microsoft made a change to their software that broke compatibility with our tool so actually, I would ask Microsoft to fix this.

 

The community is run by volunteers so nothing posted here will make it into our support organization.

 

Of you need something fixed or looked at a ticket is the right way

.
Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
Was this reply helpful? Yes No

‎03-31-2023 04:13 AM

HP Recommended

"Microsoft made a change to their software that broke compatibility with our tool so actually, I would ask Microsoft to fix this"

 

This is about the most tone-deaf support statement I've read in a long time.

Steffen, do you understand that if Poly wants Poly customers to continue using Poly products with Microsoft Teams, it would be advisable to fix the Poly companion app?

 

Because Microsoft Teams (enterprise) users rarely have a choice regarding their prescribed collaboration platform, but they do have a choice when it comes to purchasing headsets and UI accessories.

 

Jabra might send you a christmas card this year thanking you for your service.

 

Regards

/H

Was this reply helpful? Yes No

‎03-31-2023 05:54 AM

HP Recommended

Hello @Helmut Weigel ,

 

Welcome to the Poly Community.

 

I did tell the original poster to open a support ticket as we are all just volunteers here. Nothing posted in the Poly community gets automatically into our official support infrastructure.


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
Was this reply helpful? Yes No
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
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† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.