Trio 8800 Contacts Icon

[sherlockab]

Hi

We use the Trio8800 as a generic SIP Phone

On previous software versions 5.4.5, 5.5.3, 5.5.4 etc I have imported an XML config file to remove the Contacts Screen Icon as we do not use contacts

<?xml version="1.0" standalone="yes"?>
<!-- Removal of Contacts Key from Homescreen -->
<changes>
<config feature.contacts.enabled="0" />
</changes>

I have just upgraded to 5.8.0 and the Contacts Icon is back again

Reloading the XML file does not remove

The Export_web.cfg file from the unit shows that the feature is still disabled

feature.contacts.enabled="0"

Anybody know if it can still be removed?

Thanks in Advance

Ade

[SteffenBaierUK · Accepted solution]

Hello @sherlockab ,

welcome back to the Polycom community.

Some or a couple of your old post(s) or reply(s) to them => here <= are still open / pending as you have not marked these as "Accept as a solution" or at least provided some form of feedback or  a meaningful answer.

If they are in this state nobody finding them via a community search will know if an answer or advice provided was useful and has maybe helped you.

Could you therefore kindly go over them and mark or answer as appropriate ?

If they are marked as "Accept as a solution" other users can find these easier and it helps them to utilise the community more efficiently. Please do not simply mark them without any type of feedback.

For your new issue I believe I have a similar case in support but would need to verify this with some form of backup of your data etc.

As we cannot do this via the forum of a open community please get this into support. Please quote 1-11557991695 when opening the ticket.

In order to raise a support ticket you need to work with your Polycom reseller as they need to do this for you.

End Customers are unable to open a ticket directly with Polycom support.

If this is some sort of an Internet discounter providing your MAC address or your Polycom devices serial will enable us to look up who would be able to support you. This may not be who you purchased the Polycom device from.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

[LK_ENP]

In my case disabling Contacts icon also is not working.

I've exported config from Trio just to double check if proper line is there. And it seems fine, I can find that line:

feature.contacts.enabled="0"

Device recently was restored to factory settings.

Model: Trio 8800

Trio firmware: 5.9.2.7727 

[SteffenBaierUK]

Hello @LK_ENP ,

Welcome back to the Poly Community.

We already outlined to the previous poster what the minimum information would be we require. You did not provide this so it makes things hard for us.

If this is urgent please open a ticket.

In order to raise a support ticket, you need to work with your Poly reseller as they may need to do this for you.

End Customers are usually unable to open a ticket directly with Poly support. Available End User Poly services offerings are detailed here

If this is some sort of an Internet discounter providing your MAC address or your Poly devices serial will enable us to look up who would be able to support you. This may not be who you purchased the Poly device from.

If the unit is no longer within the warranty please be prepared to Pay Per Incident / PPI. This is all outlined in detail here

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

[LK_ENP]

Hi Steffen

I'm scrolling up and down through your answer and I don't see such info... What else would you require? There is a model and firmware version.

If someone would confirm, that this behaviour is a bug, then of course I'm willing to open a ticket (of course when we get back to normal office-working routine).

[SteffenBaierUK]

Hello @LK_ENP ,

Welcome back to the Poly Community.

I cannot remember why I replied this a month ago. So far we do not know your phone's Mac address and we do not have a backup of the phone either.

Since your post, we released Trio UC Software 5.9.3 and I also replied yesterday >here<

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

[LK_ENP]

All right, I will test it out with new firmware when I get a chance to do so.

Thanks Steffen.