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The Poly Phones Knowledge Base is live! We look forward to helping you with common issues and troubleshooting advice!
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‎05-05-2021 02:08 AM

HP Recommended

Hello @nharwood ,

 

Welcome back to the Poly Community.

The latest UC Software 7.0.3 should have addressed this.


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
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‎05-05-2021 06:00 PM

HP Recommended

Hi Steffen,

 

I have managed to get it working with some help with the Poly team in Australia.

 

The reason it was working even with the uploaded config on 7.0.2 is that you have to use "Polycom" as the username and the phone's admin password to authenticate when prompted in version 7. If use the wrong credential is doesn't give you a password but instead gives you the 500 error that we were getting.

 

I haven't seen any documentation mentioning the username is Polycom. 

 

Nathan

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‎05-05-2021 11:29 PM

HP Recommended

Hello @nharwood ,

 

That is strange:

 

Oct 17, 2011 Question: How can I create a Screen Capture of the phone GUI?

Resolution: Please check => here <=

 

EDIT: https://documents.polycom.com/bundle/ccx-opensip-ag-current/page/t-ucs-ag-capture-your-devices-curre...

 

Best Regards

Steffen Baier

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
Was this reply helpful? Yes No
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
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