• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
The Poly Phones Knowledge Base is live! We look forward to helping you with common issues and troubleshooting advice!
Locked

‎07-29-2021 05:06 AM

HP Recommended

The Pop-UP for upgrading the phone didn't appear. 

When I factory reset the phone it still does not appear when I plugin the USB Stick. 

I also tried different USB Sticks

 

The current firmware of the Phone is: 1.0.1.0054

1 ACCEPTED SOLUTION

Accepted Solutions

‎07-29-2021 07:44 AM

HP Recommended

https://knowledgebase-iframe.polycom.com/kb/viewContent.do;jsessionid=36DF85753408BC41EF140C77AEF09D...

 

View solution in original post

Was this reply helpful? Yes No
6 REPLIES 6

‎07-29-2021 05:10 AM

HP Recommended

Also the update via Teams Admin center fails

Was this reply helpful? Yes No

‎07-29-2021 05:11 AM

HP Recommended

Hello @Martin Gamper ,

 

Welcome to the Poly Community.


As for example explained >here< you need to do this the following way:

 

There is also a Video on the main page showing how to do this

 

Watch video on how to upgrade CCX 400 phones running software version 1.0.0.0200 or 1.0.1.0054 to version 6.2.22.0185 using USB.

 

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
Was this reply helpful? Yes No

‎07-29-2021 06:59 AM

HP Recommended

Hi That worked, but now the phone has the skype for business software instead of the teams software. I will now try to further upgrade it to MS Teams

Was this reply helpful? Yes No

‎07-29-2021 07:36 AM

HP Recommended

Now is there a way to upgrade it to the latest MS Teams version?

Was this reply helpful? Yes No

‎07-29-2021 07:44 AM

HP Recommended

https://knowledgebase-iframe.polycom.com/kb/viewContent.do;jsessionid=36DF85753408BC41EF140C77AEF09D...

 

Was this reply helpful? Yes No

‎07-29-2021 08:02 AM

HP Recommended

That worked. Thank you very much!

Was this reply helpful? Yes No
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.